Privacy Policy

Last Updated: 15 June 2016

Scope of this Policy

At Shepherd we value your privacy and vigorously work to ensure that all personal data and information is preserved as well as protected. Given that Shepherd ultimately aims to reinvent productivity and business processes while making talent management more personal and customizable to your specific needs, we acknowledge the importance of accessing our user’s data as well as continually enabling them to be informed and aware of the means your data is being utilized.

This “Privacy Policy” exists in order to inform and educate our users on the various ways and reasoning behind why data is collected, developed and utilized.

User Data and Information Access and Use

In order to utilize Shepherd's services. Customers and users may be required to consent to the uploading of client data into Shepherd's servers. Shepherd guarantees to never share or distribute any such customer data except as provided in the contractual agreement between Shepherd and our client, or as may be required by law. All data and information provided will be secured and utilized for only the processes agreed upon by Shepherd and the client.

Client Information collected

You may be required to provide Shepherd with personal information while you complete a web form, register to use our website or service, request a demonstration of our services, respond to any public announcements, contact us for support or other subscriptions, or attend an event or forum held by Shepherd. Throughout such processes, personal Information such as your name, company name, physical address, email address, telephone number, billing and payment information, position and titles may be collected and stored for further processes. Public and third party information about you may also be collected in order to enhance your individual user profile.
Shepherd contains pages on various social networking sites. Data may be collect informing us when you interact and how you interact with our social networking pages.
Shepherd uses various means of online advertisement; this may include ads on websites as well as apps. Data and information about which advertisements you are exposed to, ads you interact with and the webpage that certain advertisements are displayed to you on is collected.
Cookies are small text files that our websites asks to place on your computer's hard drive. If your browser is set to accept cookies, then your browser adds the text in a small file. We do not use cookies to read any other information on your computer's hard drive. Cookie technology is merely used to validate your access to various areas of our websites, help analyze web traffic, acknowledge your interests, and tailor content available to your needs. As soon as our website is accessed and browsed, Shepherd obtains and stores information about how our website and services are utilized. Upon landing on our website, your personal (IP) address may be shared with Shepherd allowing us to access and collect information such as; browser type, time zone and settings, operating systems and so on. Actions taken on our website will also be tracked and documented as well as search terms typed into search engines that led you to our website. We may receive this information about our website usage through first and third party cookies.
Shepherd’s websites and services may include social media widgets and features, such as; buttons, tools, or content that link to other companies' supporting services such as Facebook, Twitter and LinkedIn. Please read each individual company's privacy policy for more information regarding its use of that information. Shepherd may collect information about your use of these features. In addition, when you see and interact with these buttons, tools, or content some information from your browser may automatically be sent to the other company.
 

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Uses of Client Information

Shepherd uses the information collected about its customers in order to;
  • Provide you with the Shepherd websites and any following support you may request or need.
  • Diagnose website technical problems in order to optimize it operations.
  • Fulfill all requests and reply to any inquiries.
  • Send administrative information such as notifications related to the software, service, or policy changes.
  • Relay any information that Shepherd believes may be of interest and benefit to you (Product Announcements, Newsletters, Informative materials, and Upcoming Events)
  • Understand and inquire about the use and accessibility of our websites and services.
  • Customize and personalize your experience on our websites and present modules and features that are tailored to specific needs.
  • Avert, identify, alleviate, and investigate fraudulent or illegal activity
  • As explained and established, throughout collection of the information.
As our customer, when our services are used to process data that has been collected, we assure that you control the data that has been collected, what data is uploaded to our servers, and how that data is used and integrated.
Collection, transfer, use, and retention of our customer’s data in our services are governed by each individual customer’s privacy policy. Shepherd will closely cooperate with you in your efforts to control your data.
 

Sharing of Information

Shepherd may work hand in hand with various companies that enable us to run our business. These companies may deliver services such as processing and collecting payments, delivering customer support as well as sending communications on our behalf, these companies in partnership with us, may be able to attain access to our customer’s personal information in order to assist in running our processes. Shepherd will not share any information that our customers have not consented to sharing unless it is Shepherd's legal obligation to do so. (required or believe we are required to provide information in result to a subpoena, court order, applicable law, government statute, regulation or other legal process).

Shepherd does not share, sell, rent, or trade personal information collected through its websites with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Statement. We may share information with third party service providers contracted to provide services on our behalf. These third party service providers may only use information we provide to them as requested and instructed by Shepherd.

Shepherd may share information with third parties who resell the Shepherd service and/or provide value added services such as payroll outsourcing, tax filing, and other administrative services for our Mid-Market Channel offering. 

Shepherd may offer solely or jointly with third parties, webinars, white paper downloads, or other services related to Shepherd offerings or services. We may share your contact information and product interest in these offering or services with third parties to communicate with you.

Shepherd may disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend our rights or property; (c) enforce the website Terms and Conditions; or (d) act to protect the interests of our users or others.

If Shepherd goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A prominent notice will appear on our website(s) for 30 days after any such change in ownership or control of your personal information.

Testimonials

Shepherd posts customer testimonials on our websites that may contain some forms of personal information such as the customer's name. Prior to posting the testimonial, Shepherd requests the customer's consent.

Security

Shepherd provides industry standard security measures to continuously guarantee the security of any data or information collected, accessed and utilized. However, as security via the internet may rarely yet possibly jeopardized, Shepherd is not responsible for any interception or disruption of any data files being accessed, altered or deleted nor any communication intercepts via the Internet. Shepherd customers must take full responsibility for maintaining the security of user ID’s and Passwords or any other involved form of authentication. For your own benefit and security, Shepherd maintains the option of suspending your use of our website, whether it be without notice, pending an investigation.

Contact Us

Any questions regarding our Privacy Statement or the need to update, change or remove any information collected by Shepherd, you can do so by contacting info@shepherd365.com or by using the below telephone numbers:

USA:  +1 (949) 302-3624
Canada: +1 (949) 208-1973
UAE: +(971) 4429-5827

Data and information is used and stored as long as your organization is an active member of the Shepherd community and/ or our services are needed and provided. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us via the information above. We will respond to your request to access or delete your information in a timely manner. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
 

Changes to this Privacy Statement

Shepherd continually reserves the right to alter or update this Privacy Statement at any time. Changes to the Privacy Statement will be posted on this website and links to the Privacy Statement will indicate that the statement has been changed or updated. We encourage you to periodically review this Privacy Statement for any changes and in order to remain informed.