Careers

• Assist with day to day operations of the HR functions and duties
• Provide clerical and administrative support to Human Resources executives
• Compile and update employee records
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Coordinate HR projects (meetings, training, surveys etc) and take minutes
• Deal with employee requests regarding human resources issues, rules, and regulations
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Communicate with public services when necessary
• Properly handle complaints and grievance procedures
• Coordinate communication with candidates and schedule interviews
• Conduct initial orientation to newly hired employees
• Assist our recruiters to source candidates and update our database

• 3+ Years experience as an HR assistant or relevant human resources/administrative position
• Bachelor's in Human Resources/Business Management or related field
• PC literacy (MS Office, in particular)
• Basic knowledge of labour law
• Excellent organizational skills
• Strong communications skills

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• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about licensing and terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a malfunction occurs.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell our software solution.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.

• Bachelor's in Business/Technical degree preferred or equivalent experience;
• 5+ years experience in a customer service role and a track record of listening and responding to customers’ needs and concerns.
• Highly skilled in providing information regarding software solutions of the company.
• In depth knowledge of taking orders, compute charges, and administer billing or payments.
• Hands on experience in reviewing, updating or making changes to customer accounts.
• Able to handle returns and complaints effectively.
• Demonstrated ability to record details of client contacts and service history.
• Proven ability to determine answers and solutions quickly.
• Special talent for handling irate and angry customers.
• Detail oriented, able to keep track of lots of data effectively
• Ability to absorb new concepts and technologies quickly
• Ability to multi task and manage priorities
• Ability to work in a fast paced, dynamic, and fun team environment

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• Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager.
•   Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned market areas, channel, or teams supported.
• Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
• Persistently Pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities a re effectively covered and advanced.
•   Monitors customer support team for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.

• Bachelor’s degree in Business/Sales/Marketing
• Minimum five years of sales or sales engineering experience in a business to business environment, or
• A record of achievement and technical solution expertise in a comparable sales role.
• Understanding of the principles of sales
• Strong communication skills
• PC proficiency
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work may require local/ international travel to current and potential clients. This requires the possession of a valid driver’s license and passport within 60 days of employment.

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• Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
• Work with customers to determine their needs and then recommend our solution to solve the customer’s problem
• Assist in ensuring that the product presentation area is clean and organized
• Develop and cultivate strong buying relationships with customers
• Use company literature and available training resources to stay up to date on software features

• High school diploma required
• Bachelor’s in Business/Sales/Marketing is preferred
• 2+ years Sales experience preferably in software solutions.
• General understanding of the principles of sales
• Strong communication skills
• Experience with customer service
• Proven track record in achieving sales quotas
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work may require local/ international travel to current and potential clients. This requires the possession of a valid driver’s license and passport within 60 days of employment.

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• Present and sell company solution to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Prepare paperwork to activate and maintain contract services.
• Manage account services through quality checks and other follow up.
• Identify and resolve client concerns.
• Prepare a variety of status reports, including activity, closings, follow up, and adherence to goals.
• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
• Coordinate company staff to accomplish the work required to close sales.
• Develop and implement special sales activities to reduce stock.
• Other duties as assigned.

• High School Diploma, preferred Bachelor’s Degree in Business/Sales/Marketing
• 3+ Years in a sales position preferably in software solutions industry
• Excellent Reading and writing skills required.
• Leadership Skills, ability to persuade and influence others.
• Ability to develop and deliver presentations.
• Ability to create, compose, and edit written materials.
• Strong interpersonal, negotiation skills and communication skills.
• Knowledge of advertising and sales promotion techniques. Acquired through a combination of/ or the completion of a Bachelor's Degree and three to five years of sales or marketing experience.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Work may require local/ international travel to current and potential clients. This requires the possession of a valid driver’s license and passport within 60 days of employment.
• Work requires willingness to work a flexible schedule and occasional overnight travel.

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Key Responsibilities

• Develop product positioning and messaging that differentiates our solution in the market.
• Sales enablement – communicate the value proposition of our solution to the sales team and develop the sales tools that support the selling process of our solution.
• Product launch – plan the launch of new solutions and releases and manage the cross functional implementation of the plan.
• Market intelligence – be the expert on our buyers, how they buy and their buying criteria; be the expert on our competition and how to maintain an upperhand in the industry.
• Demand generation – develop the strategy and manage the marketing programs that drive demand for our solutions.

Requirements

• 5+ years of software product marketing experience with at least 2 years experience in a field facing role
• Bachelor’s in business or marketing
• Very strong written and verbal communication skills
• Willing and able to travel 25%
• Excellent people and management skills to interact with staff, colleagues and cross functional teams, and third parties. 

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