Emotional Intelligence for Effective Management

Human capital is now understood to be every company's primary asset.   
 
Douglas MacGregor's Theory Y, in which managers assume that employees are internally motivated, is the management theory most current in forward-thinking, successful organizations. Higher-level needs as identified by Abraham Maslow, such as esteem and self-actualization, are powerful tools for management of human capital.   
 
Shepherd's Talent Management Solution was designed to improve productivity and work processes, giving management and HR tools for tracking each employee's work activity and comparing it to expectations. Employees are empowered to track their own performance measures, facilitating collaboration and communication and creating an environment where Emotional Intelligence (EI) skills can support productivity. People with high EI have been shown to have better leadership and teamwork skills, have fewer mental health issues, and are more productive in the workplace.   
 
The term "Emotional Intelligence" (often abbreviated "EI") was coined by Michael Beldoch in 1964, but the concept gained prominence because of journalist Daniel Goleman's 1995 New York Times bestseller, Emotional Intelligence.   
 
Effective engagement of employees requires EI skills, both on a one-to-one basis and in the interaction of groups and teams. The training, e-learning, leadership, coaching, and collaboration tools in the Shepherd platform foster an environment of "psychological safety", a shared belief that the team is safe for interpersonal risk-taking. In other words, your team members feel that they can trust one another. Psychological safety is a much-studied factor in group dynamics and team learning research.    
 
Gabriele Giorgi, Serena Mancuso and Francisco Javier Fiz Perez, human sciences researchers at the European University of Rome, define Emotional Intelligence as "the capacity to understand our emotions and manage them effectively as well as to understand and effectively manage the emotions of other employees." Giorgi et al. analyzed data from more than 100 salespeople in megastores, finding a "significant relationship between EI competencies and top sales" results. Their study, published in Europe's Journal of Psychology in 2014, showed that self-management associates positively with top selling.   
 
A study published in FW Journal of Social Sciences in 2016 looked at 292 employees in the banking sector in Pakistan, using the Wong and Law Emotional Intelligence scale, a standard instrument for testing EI. The researchers found that organizational politics has a significant negative relationship to job performance--not a surprise--but also that "Emotional Intelligence significantly mediates the relationship between organizational politics and job performance."    
 
Emotional Intelligence enables good managers to listen to employees, use emotional feedback to inform decisions, and implement solutions that satisfy emotional needs for enhanced goal achievement and productivity. Shepherd's Talent Management Solution helps organizations effectively listen to employees, identify where changes should be made, and empowers employees to enhance their own role in the business processes for which they are responsible. Emotional Intelligence for Effective Management   
 
Human capital is now understood to be every company's primary asset.    
 
Douglas MacGregor's Theory Y, in which managers assume that employees are internally motivated, is the management theory most current in forward-thinking, successful organizations. Higher-level needs as identified by Abraham Maslow, such as esteem and self-actualization, are powerful tools for management of human capital.   
 
Shepherd's Talent Management Solution was designed to improve productivity and work processes, giving management and HR tools for tracking each employee's work activity and comparing it to expectations. Employees are empowered to track their own performance measures, facilitating collaboration and communication and creating an environment where Emotional Intelligence (EI) skills can support productivity. People with high EI have been shown to have better leadership and teamwork skills, have fewer mental health issues, and are more productive in the workplace.   
 
The term "Emotional Intelligence" (often abbreviated "EI") was coined by Michael Beldoch in 1964, but the concept gained prominence because of journalist Daniel Goleman's 1995 New York Times bestseller, Emotional Intelligence.   
 
Effective engagement of employees requires EI skills, both on a one-to-one basis and in the interaction of groups and teams. The training, e-learning, leadership, coaching, and collaboration tools in the Shepherd platform foster an environment of "psychological safety", a shared belief that the team is safe for interpersonal risk-taking. In other words, your team members feel that they can trust one another. Psychological safety is a much-studied factor in group dynamics and team learning research.    
 
Gabriele Giorgi, Serena Mancuso and Francisco Javier Fiz Perez, human sciences researchers at the European University of Rome, define Emotional Intelligence as "the capacity to understand our emotions and manage them effectively as well as to understand and effectively manage the emotions of other employees." Giorgi et al. analyzed data from more than 100 salespeople in megastores, finding a "significant relationship between EI competencies and top sales" results. Their study, published in Europe's Journal of Psychology in 2014, showed that self-management associates positively with top selling.   
 
A study published in FW Journal of Social Sciences in 2016 looked at 292 employees in the banking sector in Pakistan, using the Wong and Law Emotional Intelligence scale, a standard instrument for testing EI. The researchers found that organizational politics has a significant negative relationship to job performance--not a surprise--but also that "Emotional Intelligence significantly mediates the relationship between organizational politics and job performance."    
 
Emotional Intelligence enables good managers to listen to employees, use emotional feedback to inform decisions, and implement solutions that satisfy emotional needs for enhanced goal achievement and productivity. Shepherd's Talent Management Solution helps organizations effectively listen to employees, identify where changes should be made, and empowers employees to enhance their own role in the business processes for which they are responsible.